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Service quality; HOLSERV; Gap analysis; Gap model; Business management
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Service quality; HOLSERV; Gap analysis; Gap model; Business management
Applying revised gap analysis model in measuring hotel service quality
Yu-Cheng Lee
Yu-Che Wang
Chih-Hung Chien
Chia-Huei Wu
Shu-Chiung Lu
Sang-Bing Tsai
Weiwei Dong
10.1186/s40064-016-2823-z
2010-04-23
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