Table 1 The influence dimensions and criteria on e-businesses used in the case study

A

Online service

a1

Responsiveness

Speed and accuracy of response

Cebi (2013), Dickinger and Stangl (2013)

a2

Communication and interaction

Possibility of communication between customers

Cebi (2013), Dickinger and Stangl (2013)

a3

Reliability

Supplying as promised; correct technical functioning of the site

Cebi (2013), Dong (2012)

B

Convenience

b1

Provides better prices

Obtaining more information about price and comparing for the best price through the Website

Kim et al. (2012a), Chang and Tseng (2013), Lin et al. (2011a), Close and Kinney (2010)

b2

Time saving

Time and effort savings; products available all the time

Kim et al. (2012b), Hernández et al. (2010)

b3

Wider selections

Offering more useful information about the choices available through internet

Wong et al. (2012), Chiou and Ting (2011)

C

Trust and Risk

c1

Trust

A set of beliefs about the trustworthiness of an internet vendor, like dependability of online stores and privacy policy

Cebi (2013), Choi et al. (2013), Kim et al. (2012a)

c2

Privacy risk

A concern when providing and sending personal or financial information

Lian and Lin (2008), Akhter (2012)

c3

Transaction security

Providing credit card information; safety of use of credit cards

Hong and Yi (2012), Lee (2009)

D

Uncertainty

d1

Performance risk

Product may not perform as expected

Hong and Yi (2012), Wu (2012)

d2

Product risk

Risk of non-delivery of goods after payment

Hong and Yi (2012), Lin et al. (2011a)

d3

Quality of product

Lack of any guarantee of quality of goods and sold

Wu (2012); Dickinger and Stangl (2013)