Table 2 Average scores (points and %) obtained according to the number of inhabitants
From: Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model
Municipalities A | Municipalities B | Municipalities C | ||||
|---|---|---|---|---|---|---|
Points | Means ± SD | Points | Means ± SD | Points | Means ± SD | |
Leadership | 626 | 62.6 ± 23.1 | 666 | 66.6 ± 22.9 | 690 | 69.0 ± 19.4 |
Policy and strategy | 506 | 50.6 ± 21.2 | 528 | 52.8 ± 19.5 | 606 | 60.6 ± 19.9*,# |
Person management | 551 | 55.1 ± 18.7 | 558 | 55.8 ± 19.3 | 629 | 62.9 ± 18.8*,# |
Alliances and resources | 502 | 50.2 ± 19.8 | 528 | 52.8 ± 20.4 | 624 | 62.4 ± 19.3*,# |
Processes | 514 | 51.4 ± 24.6 | 544 | 54.4 ± 20.2 | 615 | 61.5 ± 20.7# |
External customers results | 627 | 62.7 ± 18.9 | 637 | 63.7 ± 16.0 | 657 | 65.7 ± 14.7 |
Results in people | 602 | 60.2 ± 17.7. | 576 | 57.6 ± 16.3 | 640 | 64.0 ± 15.3* |
Results in society | 569 | 56.9 ± 18.5 | 594 | 59.4 ± 14.7 | 621 | 62.1 ± 16.4 |
Key results | 644 | 64.4 ± 17.2 | 675 | 67.5 ± 14.9 | 676 | 67.6 ± 15.3 |