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Table 1 Reliability: internal consistency of EFQM

From: Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model

Factors Cronbach’s alpha
People management factor .903
Leadership factor .939
Key results factor .925
Results in people factor .888
External customer results factor .897
Policy and strategy factor .917
Results in society factor .810
Alliance and resources factor .918
Processes factor .943
EFQM .985