Table 1 Reliability: internal consistency of EFQM
From: Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model
Factors | Cronbach’s alpha |
|---|---|
People management factor | .903 |
Leadership factor | .939 |
Key results factor | .925 |
Results in people factor | .888 |
External customer results factor | .897 |
Policy and strategy factor | .917 |
Results in society factor | .810 |
Alliance and resources factor | .918 |
Processes factor | .943 |
EFQM | .985 |