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Table 7 The final list of sampled papers (N = 76)

From: Business process performance measurement: a structured literature review of indicators, measures and metrics

1 Huang SY, Lee CH, Chiu AA, Yen DC (2015) How business process reengineering affects information technology investment and employee performance under different performance measurement. Inf Syst Front 17(5):1133–1144. doi: 10.1007/s10796-014-9487-4
2 Padua, SID, Jabbour CJC (2015) Promotion and evolution of sustainability performance measurement systems from a perspective of business process management: From a literature review to a pentagonal proposal. Bus Process Manag J 21(2):403–418. doi:10.1108/BPMJ-10-2013-0139
3 Rinaldi M, Montanari R, Bottani E (2015) Improving the efficiency of public administrations through business process reengineering and simulation: A case study. Bus Process Manag J 21(2):419–462. doi:10.1108/BPMJ-06-2014-0054
4 Camara MS, Ducq Y, Dupas R (2014) A methodology for the evaluation of interoperability improvements in inter-enterprises collaboration based on causal performance measurement models. Int J Comput Integr Manuf 27(2):103–119
5 Lehnert M, Linhart A, Röglinger M (2014) Chopping down trees versus sharpening the axe—Balancing the development of BPM capabilities with process improvement. In: Sadiq S, Soffer P, Völzer H (Eds) BPM 2014. LNCS 8659. Springer, Switzerland, pp 151–167
6 del-Rio-Ortega A, Resinas M, Cabanillas C, Ruiz-Cortes A (2013) On the definition and design-time analysis of process performance indicators. Inf Syst 38(4): 470–490
7 Balaban N, Belic K, Gudelj M (2011) Business process performance management: theoretical and methodological approach and implementation. Manag Inf Syst 6(4):003–009
8 Glykas M (2013) Fuzzy cognitive strategic maps in business process performance measurement. Expert Syst Appl 40(1):1–14. doi:10.1016/j.eswa.2012.01.078
9 Hernaus T, Bach MP, Bosilj-Vuksic V (2012) Influence of strategic approach to BPM on financial and non-financial performance. Balt J Manag 7(4):376–396. doi:10.1108/17465261211272148
10 Akyuz GA, Erkan TE (2010) Supply chain performance measurement : a literature review. Int J Prod Res 48(17):5137–5155. doi:10.1080/00207540903089536
11 Han KH, Choi SH, Kang JG, Lee G (2010) Performance-centric business activity monitoring framework for continuous process improvement. AIKED Proceedings of WSEAS, pp 40–45. Available via Accessed Apr 2016
12 Han KH, Kang JG, Song M (2009) Two-stage process analysis using the process-based performance measurement framework and business process simulation. Expert Syst Appl 36(3):7080–7086. doi:10.1016/j.eswa.2008.08.035
13 Cheng MY, Tsai HC, Lai YY (2009) Construction management process reengineering performance measurements. Autom Constr 18(2):183–193. doi:10.1016/j.autcon.2008.07.005
14 Alfaro JJ, Rodriguez–Rodriguez R, Verdecho MJ, Ortiz, A (2009) Business process interoperability and collaborative performance measurement. Int J Comput Integr Manuf 22(9):877–889. doi:10.1080/09511920902866112
15 Pakseresht M, Seyyedi MA, Zade MM, Gardesh H (2009) Business process measurement model based on the fuzzy multi agent systems. AIKED Proceedings of WSEAS, pp 501–506
16 Bosilj-Vuksic V, Milanovic L, Skrinjar R, Indihar-Stemberger M (2008) Organizational performance measures for business process management: A performance measurement guideline. Tenth International Conference on Computer Modeling and Simulation (UKSIM Proceedings), pp 94–99. doi:10.1109/UKSIM.2008.114
17 Wetzstein B, Ma Z, Leymann F (2008) Towards measuring key performance indicators of semantic business processes. In: Abramowicz W, Fensel D (Eds) BIS 2008, LNBIP vol 7. Springer, Berlin Heidelberg, pp 227–238. doi:10.1007/978-3-540-79396-0_20
18 Glavan LM (2012) Understanding process performance measurement systems. Bus Sys. Res J 2(2):25–38. doi:10.2478/v10305-012-0014-0
19 vom Brocke J (2007) Service portfolio measurement: evaluating financial performance of service-oriented business processes. Int J Web Serv Res 4(2):1–33
20 Korherr B, List B (2007a) Extending the EPC with performance measures. ACM Symposium on Applied Computing, pp 1265–1266
21 Korherr B, List B (2007b) Extending the EPC and the BPMN with business process goals and performance measures. ICEIS Proceedings, pp 287–294
22 Herzog NV, Polajnar A, Pizmoht P (2006) Performance measurement in business process re-engineering. J Mech Eng 52(4):210–224
23 Korherr B, List B (2006) Extending the UML 2 activity diagram with business process goals and performance measures and the mapping to BPEL. In: Roddick JF et al. (Eds) ER Workshops 2006. LNCS, vol 4231. Springer, Berlin Heidelberg, pp 7–18. doi:10.1007/11908883_4
24 Lenz K, Mevius M, Oberweis A (2005) Process-oriented business performance management with Petri nets. IEEE Proceedings, pp 89–92
25 Kuwaiti ME (2004) Performance measurement process: definition and ownership. International Journal of Operations & Production Management, 24(1):55–78
26 Kutucuoglu KY, Hamali J, Sharp JM, Irani Z (2002) Enabling BPR in maintenance through a performance measurement system framework. Int J Oper Prod Manag 14(1): 33–52. doi:10.1023/A:1013870802492
27 Jagdev H, Bradley P, Molloy O (1997) A QFD based performance measurement tool. Comput Ind 33(2–3):357–366. doi:10.1016/S0166-3615(97)00041-9
28 Bititci US, Carrie AS, McDevitt L (1997) Performance management: A business process view. IFIP WG 5.7 Proceedings, pp 284–297
29 del-Rio-Ortega A, Cabanillas C, Resinas M, Ruiz-Cortes A (2013) PPINOT tool suite: a performance management solution for process-oriented organisations. In: Basu S et al. (Eds) ICSOC Proceedings. LNCS, vol 8274. Springer, Berlin Heidelberg, pp 675–678. doi:10.1007/978-3-642-45005-1_58
30 Mirsu DB (2013) Monitoring help desk process using KPI. In: Balas VE et al. (Eds) Soft Comput Appl 195:637–647
31 Koetter F, Kochanowski M (2012) Goal-oriented model-driven business process monitoring using ProGoalML. In: Abramowicz W et al. (Eds) BIS 2012. LNBIP, vol 117. Springer, Berlin Heidelberg, pp 72–83. doi:10.1007/978-3-642-30359-3_7
32 del-Rio-Ortega A, Resinas M, Duran A, Ruiz-Cortes A (2012) Defining process performance indicators by using templates and patterns. In: Barros A, Gal A, Kindler E (Eds) BPM 2012. LNCS, vol 7481. Springer, Berlin Heidelberg, pp 223–228. doi:10.1007/978-3-642-32885-5_18
33 Arigliano F, Bianchini D, Cappiello C, Corallo A, Ceravolo P, Damiani E, De Antonellis V, Pernici B, Plebani P, Storelli D, Vicari C (2012) Monitoring business processes in the networked enterprise. In: Aberer K, Damiani E, Dillon T (Eds) SIMPDA 2011. LNBIP, vol 116. Springer, Berlin Heidelberg, pp 21–38
34 Wetzstein B, Leitner P, Rosenberg F, Dustdar S, Leymann F (2011) Identifying influential factors of business process performance using dependency analysis. Enterp Inf Syst 5(1):79–98. doi:10.1080/17517575.2010.493956
35 Shamsaei A, Pourshahid A, Amyot D (2011) Business process compliance tracking using key performance indicators. In: zur Muehlen M, Su J (Eds) BPM 2010 Workshops. LNBIP, vol 66. Springer, Berlin Heidelberg, pp 73–84
36 del-Rio-Ortega A, Resinas M, Ruiz-Cortes A (2010) Defining process performance indicators: An ontological approach. In: Meersman R et al. (Eds) OTM 2010, Part 1. LNCS, vol 6426. Springer, Berlin Heidelberg, pp 555–572
37 Pourshahid A, Amyot D, Peyton L, Ghanavati S, Chen P, Weiss M, Forster A J (2009) Business process management with the user requirements notation. Electron Commer Res 9(4):269–316. doi:10.1007/s10660-009-9039-z
38 Wetzstein B, Leitner P, Rosenberg F, Brandic I, Dustdar S, Leymann F (2009) Monitoring and analyzing influential factors of business process performance. IEEE EDOC Proceedings, pp 141–150. doi:10.1109/EDOC.2009.18
39 Liu B, Fan Y, Huang S (2008) A service-oriented business performance evaluation model and the performance-aware service selection method. Concurr Comput Pract Exp 20(15):1821–1836
40 Longo A, Motta G (2006) Design processes for sustainable performances: a model and a method. In: Bussler C et al. (Eds) BPM 2005 Workshops. LNCS, vol 3812. Springer, Berlin Heidelberg, pp 399–407
41 Zakarian A, Wickett P, Siradeghyan Y (2006) Quantitative model for evaluating the quality of an automotive business process. Int J Prod Res 44(6):1055–1074. doi:10.1080/00207540500371949
42 Wieland U, Fischer M, Pfitzner M, Hilbert A (2015) Process performance measurement system—towards a customer-oriented solution. Bus Process Manag J 21(2):312–331. doi:10.1108/BPMJ-04-2014-0032
43 Vernadat F, Shah L, Etienne A, Siadat A (2013) VR-PMS: a new approach for performance measurement and management of industrial systems. Int J Prod Res 51(23–24):7420–7438
44 Zutshi A, Grilo A, Jardim-Goncalves R (2012) The business interoperability quotient measurement model. Comput Ind 63(5):389–404. doi:10.1016/j.compind.2012.01.002
45 Ciemleja G, Lace N (2011) The model of sustainable performance of small and medium-sized enterprise. Eng Econ 22(5):501–509. doi: 10.5755/
46 Chimhamhiwa D, van der Molen P, Mutanga O, Rugege D (2009) Towards a framework for measuring end to end performance of land administration business processes—A case study. Comput Environ Urban Syst 33(4):293–301. doi: 10.1016/j.compenvurbsys.2009.04.001
47 Albayrak CA, Gadatsch A, Olufs D (2009) Life cycle model for IT performance measurement: a reference model for small and medium enterprises (SME). In: Dhillon G, Stahl BC, Baskerville R (Eds) CreativeSME 2009. IFIP AICT, vol 301, pp 180–191. Available via
48 Hinrichs N, Barke E (2008) Applying performance management on semiconductor design processes. IEEE IEEM Proceedings, pp 278–281. doi:10.1109/IEEM.2008.4737874
49 Adams TM, Danijarsa M, Martinelli T, Stanuch G, Vonderohe A (2003) Performance measures for winter operations. Transp Res Rec J Transp Res Board 1824:87–97. doi: 10.3141/1824-10
50 Kueng P (2000) Process performance measurement system: a tool to support process-based organizations. Total Qual Manag 11(1):67–85. doi: 10.1080/0954412007035
51 Kueng P, Krahn AJW (1999) Process performance measurement system: some early experiences. J Scien Ind Res 58(3–4):149–159
52 Walsh P (1996) Finding key performance drivers: some new tools. Total Quality Management. 7(5):509–519. doi: 10.1080/09544129610612
53 Fogarty DW (1992) Work in process: performance measures. Int J Prod Econ 26(1–3):169–172. doi:10.1016/0925-5273(92)90059-G
54 Gunasekaran A, Patel C, McGaughey RE (2004) A framework for supply chain performance measurement. Int J Prod Econ 87(3):333–347. doi:10.1016/j.ijpe.2003.08.003
55 Gunasekaran A, Kobu B (2007) Performance measures and metrics in logistics and supply chain management : a review of recent literature (1995—2004) for research and applications. Int J Prod Res 45(12):37–41. doi:10.1080/00207540600806513
56 Wang CH, Lu IY, Chen CB (2010) Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance. Int J Prod Econ 128(1):413–426. doi:10.1016/j.ijpe.2010.07.042
57 Wu HY (2012) Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard. Eval Program Plann 35(3):303–320. doi:10.1016/j.evalprogplan.2011.11.009
58 Martinsons M, Davison R, Tse D (1999) The balanced scorecard: a foundation for the strategic management of information systems. Decis Support Syst 25(1):71–88. doi: 10.1016/S0167-9236(98)00086-4
59 Grigoroudis E, Orfanoudaki E, Zopounidis C (2012) Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard. Omega 40(1):104–119. doi:10.1016/
60 Bhagwat R, Sharma MK (2007) Performance measurement of supply chain management: a balanced scorecard approach. Comput Ind Eng 53(1):43–62. doi:10.1016/j.cie.2007.04.001
61 Al-Mashari M, Al-Mudimigh A, Zairi M (2003) Enterprise resource planning: a taxonomy of critical factors. Eur J Oper Res 146(2):52–364. doi:10.1016/S0377-2217(02)00554-4
62 Jalali NSG, Aliahmadi AR, Jafari EM (2011) Designing a mixed performance measurement system for environmental supply chain management using evolutionary game theory and balanced scorecard: a case study of an auto industry supply chain. Resour Conserv Recycl 55(6):593–603. doi: 10.1016/j.resconrec.2010.10.008
63 Huang HC (2009) Designing a knowledge-based system for strategic planning: a balanced scorecard perspective. Expert Syst Appl 36(1):209–218. doi:10.1016/j.eswa.2007.09.046
64 Bosilj-Vuksic V, Glavan LM, Susa D (2015) The role of process performance measurement in BPM adoption outcomes in Croatia. Econ Bus Rev 17(1):117–143. Available via
65 Jahankhani H, Ekeigwe JI (2005) Adaptation of the balanced scorecard model to the IT functions. IEEE ICITA Proceedings, pp 784–787. doi:10.1109/ICITA.2005.52
66 Spremic M, Zmirak Z, Kraljevic K (2008) IT and business process performance management: case study of ITIL implementation in finance service industry. ITI Proceedings, pp 243–250. doi:10.1109/ITI.2008.4588415
67 Li S, Zhu H (2008) Generalized stochastic workflow net-based quantitative analysis of business process performance. IEEE ICINFA Proceedings, pp 1040–1044. doi:10.1109/ICINFA.2008.4608152
68 Cardoso ECS (2013) Towards a methodology for goal-oriented enterprise management. IEEE EDOC Proceedings, pp 94–103. doi:10.1109/EDOCW.2013.17
69 Tung A, Baird K, Schoch HP (2011) Factors influencing the effectiveness of performance measurement systems. Int J Oper Prod Manag 31(12):1287–1310. doi:10.1108/01443571111187457
70 Koetter F, Kochanowski M (2015) A model-driven approach for event-based business process monitoring. Inf Syst E-bus Manag 13(1):5–36. doi:10.1007/s10257-014-0233-8
71 Banker RD, Chang H, Janakiraman SN, Konstans C (2004) A balanced scorecard analysis of performance metrics. Eur J Oper Res 154(2):423–436. doi:10.1016/S0377-2217(03)00179-6
72 Peng Y, Zhou L (2011) A performance measurement system based on BSC. In: Zhu M (Ed) ICCIC 2011, Part V. CCIS, vol 235. Springer, Berlin Heidelberg, pp 309–315
73 van Heck G, van den Berg J, Davarynejad M, van Duin R, Roskott B (2010) Improving inventory management performance using a process-oriented measurement framework. In: Quintela Varajao JE et al. (Eds) CENTERIS 2010, Part I. CCIS, vol 109. Springer, Berlin Heidelberg, pp 279–288
74 Caputo E, Corallo A, Damiani E, Passiante G (2010) KPI modeling in MDA Perspective. In: Meersman R et al. (Eds) OTM 2010 Workshops. LNCS, vol 6428. Springer, Berlin Heidelberg, pp 384–393. doi:10.1007/978-3-642-16961-8_59
75 Behrouzi F, Shaharoun AM, Ma’aram A (2014) Applications of the balanced scorecard for strategic management and performance measurement in the health sector. Aust Heal Rev 38(2):208–217. doi:10.1071/AH13170
76 Skrinjar R, Indihar-Stemberger M (2009) Improving organizational performance by raising the level of business process orientation maturity: empirical test and case study. In: Barry C et al. (Eds) Information Systems Development: Challenges in Practice, Theory and Education. Springer, Heidelberg, pp 723–740. doi:10.1007/978-0-387-78578-3_11