Table 2 The structured literature review protocol for this study, based on Boellt and Cecez-Kecmanovic (2015)
Protocol elements | Translation to this study |
|---|---|
1/Research question | RQ1. What is the current state of the research on business process performance measurement? RQ2. Which indicators, measures and metrics are used or mentioned in the current literature related to business process performance? |
2/Sources searched | Web of science database (until November 2015) |
3/Search terms | Combining “business process*” and “performance indicator*”/“performance metric*”/“performance measur*” |
4/Search strategy | Different search queries, with keywords in topic and title (Table 3) |
5/Inclusion criteria | Include only papers containing a combination of search terms, defined in the search queries Include only papers indexed in the Web of Science from all periods until November 2015 Include only papers written in English |
6/Exclusion criteria | Exclude unrelated papers, i.e., if they do not explicitly claim addressing the measurement of business process performance |
7/Quality criteria | Only peer-reviewed papers are indexed in the web of science database |