Table 1 Trust attributes from the literature (the following attributes have a high impact on trust based on literature review)

C1 competence

Fong and Lung (2007), Kadefors (2004) and Cheung et al. (2003)

C2 honesty

Hartman (2015), Yeung et al. (2007) and Wang (2008)

C3 problem solving mechanism

Khalfan et al. (2007), Fong and Lung (2007) and Yeung et al. (2007)

C4 similarity

Nath and Mukherjee (2003) and Kadefors (2004)

C5 information sharing

Fong and Lung (2007), Hartman (2015) and Yeung et al. (2007)

C6 promise keeping

Wood et al. (2002) and Wong et al. (2010)

C7 reputation

Fong and Lung (2007) and Yeung et al. (2007)

C8 mutual respect

Yeung et al. (2007) and Cheung et al. (2003)

C9 long-term cooperation

Yeung et al. (2007) and Smyth and Edkins (2007)

C10 fairness

Wong and Cheung (2005) and Yeung et al. (2007)

C11 effective communication

Wood et al. (2002) and Karlsen (2008)

C12 frequent communication

Fong and Lung (2007), Yeung et al. (2007) and Kadefors (2004)

C13 consistency between efforts and rewards

Wood et al. (2002) and Cheung et al. (2003)

C14 behaviour reliability

Cheung et al. (2003) and Karlsen (2008)

C15 confidence in the other

Smyth and Edkins (2007) and Atkinson et al. (2006)

C16 completeness of contract

Wong and Cheung (2005), Fong and Lung (2007) and Yeung et al. (2007)

C17 opportunistic behaviour

Jannadia et al. (2000) and Seymour and Rooke (1995)

C18 supervision of the third party

Cheung et al. (2003)

C19 goal achievement

Karlsen (2008) and Cheung et al. (2003)

C20 interaction experience

Khalfan et al. (2007), Hartman (2015)

C21 sense of social responsibility

Karlsen (2008)

C22 good intentions

Karlsen (2008), Wong et al. (2010)

C23 common goal

Khalfan et al. (2007), Karlsen (2008)

C24 mutual interdependence

Khalfan et al. (2007), Wood et al. (2002)