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Table 4 Sample size, ICC (95 % confidence interval), mean test–retest difference (95 % confidence interval) and associated P value for the 21 ordinal response items

From: Test–retest stability of patient experience items derived from the national GP patient survey

Topic/item

N

ICC (95 % CI)

Mean difference (95 % CI)

P valuea

Telephone access

    

Q3a How easy have you found getting through on the phone

333

0.73 (0.67, 0.78)

−2.40 (−4.91, 0.11)

0.061

Q3b How easy have you found speaking to a doctor on the phone

191

0.68 (0.59, 0.75)

−4.01 (−7.64, −0.39)

0.030

Q3c How easy have you found speaking to a nurse on the phone

82

0.63 (0.48, 0.75)

−2.85 (−8.62, 2.93)

0.330

Q3d How easy have you found getting test results on the phone

131

0.62 (0.51, 0.72)

0.25 (−3.88, 4.39)

0.903

Arriving at the appointment

    

Q9 How easy do you find it to get into the building at this GP surgery or health centre?

345

0.44 (0.35, 0.52)

2.32 (0.94, 3.70)

0.001

Q10 How clean is this GP surgery or health centre?

344

0.60 (0.53, 0.66)

1.16 (−0.10, 2.42)

0.070

Q12 How helpful do you find the receptionists at this GP surgery or health centre?

335

0.69 (0.63, 0.74)

−0.60 (−2.39, 1.20)

0.514

Q13 How long after your appointment time do you normally wait to be seen?

315

0.67 (0.60, 0.73)

−0.95 (−2.60, 0.70)

0.257

Q14 How do you feel about how long you normally have to wait

308

0.70 (0.64, 0.75)

−2.11 (−4.43, 0.21)

0.074

Continuity of care

    

Q 16 How often do you see the doctor you prefer

255

0.71 (0.64, 0.77)

−0.78 (−3.49, 1.92)

0.568

Opening hours

    

Q18 How satisfied are you with the hours that this GP surgery or health centre is open?

325

0.65 (0.59, 0.71)

2.23 (0.40, 4.06)

0.017

Doctor-patient communication and trust

    

Q22a How good was the doctor at giving you enough time

337

0.62 (0.55, 0.68)

0.45 (−0.96, 1.85)

0.532

Q22b How good was the doctor at asking about your symptoms

317

0.70 (0.64, 0.75)

−0.47 (−1.84, 0.90)

0.498

Q22c How good was the doctor at listening to you

331

0.72 (0.66, 0.77)

0.38 (−0.88, 1.63)

0.554

Q22d How good was the doctor at explaining tests and treatments

275

0.72 (0.65, 0.77)

−1.27 (−2.81, 0.26)

0.104

Q22e How good was the doctor at involving you in decisions about your care

275

0.68 (0.61, 0.73)

−1.00 (−2.65, 0.65)

0.233

Q22f How good was the doctor at treating you with care and concern

326

0.67 (0.61, 0.73)

0.23 (−1.16, 1.62)

0.745

Q22 g How good was the doctor at taking your problems seriously

324

0.72 (0.67, 0.77)

−0.08 (−1.46, 1.31)

0.913

Q23 Did you have confidence and trust in doctor you saw

340

0.70 (0.64, 0.75)

−0.15 (−1.86, 1.57)

0.866

Overall satisfaction

    

Q24 In general how satisfied are you with the care you get at this surgery or health centre?

344

0.74 (0.69, 0.78)

−0.58 (−1.81, 0.65)

0.353

Q25 Would you recommend this GP surgery or health centre to someone who has just moved to your local area?

333

0.77 (0.73, 0.81)

0.00 (−1.51, 1.51)

1.000

  1. aAfter applying the Holm-Bonferroni procedure with a family-wise Type I error rate of 5 %, only the P value for Q9 remains significant