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Table 4 Sample size, ICC (95 % confidence interval), mean test–retest difference (95 % confidence interval) and associated P value for the 21 ordinal response items

From: Test–retest stability of patient experience items derived from the national GP patient survey

Topic/item N ICC (95 % CI) Mean difference (95 % CI) P valuea
Telephone access     
Q3a How easy have you found getting through on the phone 333 0.73 (0.67, 0.78) −2.40 (−4.91, 0.11) 0.061
Q3b How easy have you found speaking to a doctor on the phone 191 0.68 (0.59, 0.75) −4.01 (−7.64, −0.39) 0.030
Q3c How easy have you found speaking to a nurse on the phone 82 0.63 (0.48, 0.75) −2.85 (−8.62, 2.93) 0.330
Q3d How easy have you found getting test results on the phone 131 0.62 (0.51, 0.72) 0.25 (−3.88, 4.39) 0.903
Arriving at the appointment     
Q9 How easy do you find it to get into the building at this GP surgery or health centre? 345 0.44 (0.35, 0.52) 2.32 (0.94, 3.70) 0.001
Q10 How clean is this GP surgery or health centre? 344 0.60 (0.53, 0.66) 1.16 (−0.10, 2.42) 0.070
Q12 How helpful do you find the receptionists at this GP surgery or health centre? 335 0.69 (0.63, 0.74) −0.60 (−2.39, 1.20) 0.514
Q13 How long after your appointment time do you normally wait to be seen? 315 0.67 (0.60, 0.73) −0.95 (−2.60, 0.70) 0.257
Q14 How do you feel about how long you normally have to wait 308 0.70 (0.64, 0.75) −2.11 (−4.43, 0.21) 0.074
Continuity of care     
Q 16 How often do you see the doctor you prefer 255 0.71 (0.64, 0.77) −0.78 (−3.49, 1.92) 0.568
Opening hours     
Q18 How satisfied are you with the hours that this GP surgery or health centre is open? 325 0.65 (0.59, 0.71) 2.23 (0.40, 4.06) 0.017
Doctor-patient communication and trust     
Q22a How good was the doctor at giving you enough time 337 0.62 (0.55, 0.68) 0.45 (−0.96, 1.85) 0.532
Q22b How good was the doctor at asking about your symptoms 317 0.70 (0.64, 0.75) −0.47 (−1.84, 0.90) 0.498
Q22c How good was the doctor at listening to you 331 0.72 (0.66, 0.77) 0.38 (−0.88, 1.63) 0.554
Q22d How good was the doctor at explaining tests and treatments 275 0.72 (0.65, 0.77) −1.27 (−2.81, 0.26) 0.104
Q22e How good was the doctor at involving you in decisions about your care 275 0.68 (0.61, 0.73) −1.00 (−2.65, 0.65) 0.233
Q22f How good was the doctor at treating you with care and concern 326 0.67 (0.61, 0.73) 0.23 (−1.16, 1.62) 0.745
Q22 g How good was the doctor at taking your problems seriously 324 0.72 (0.67, 0.77) −0.08 (−1.46, 1.31) 0.913
Q23 Did you have confidence and trust in doctor you saw 340 0.70 (0.64, 0.75) −0.15 (−1.86, 1.57) 0.866
Overall satisfaction     
Q24 In general how satisfied are you with the care you get at this surgery or health centre? 344 0.74 (0.69, 0.78) −0.58 (−1.81, 0.65) 0.353
Q25 Would you recommend this GP surgery or health centre to someone who has just moved to your local area? 333 0.77 (0.73, 0.81) 0.00 (−1.51, 1.51) 1.000
  1. aAfter applying the Holm-Bonferroni procedure with a family-wise Type I error rate of 5 %, only the P value for Q9 remains significant