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Table 3 Sample size, raw agreement (%) and Cohen’s kappa statistic for the 33 categorical items

From: Test–retest stability of patient experience items derived from the national GP patient survey

Topic/item N Raw agreement (%) Kappa
Making an appointment    
Q1a Normally book an appointment in person 348 82 0.63
Q1b Normally book an appointment by phone 348 95 0.69
Q1c Normally book an appointment by fax 348 100 1.00
Q1d Normally book an appointment online 348 99 0.93
Q1e Normally book an appointment by digital TV 348 100 a
Q1f Booking doesn’t apply 348 99 0.00
Q2a Prefer to book in person 348 81 0.62
Q2b Prefer to book by phone 348 85 0.44
Q2c Prefer to book by fax 348 99 0.50
Q2d Prefer to book online 348 93 0.79
Q2e Prefer to book by digital TV 348 100 a
Q2f No preference in booking an appointment 348 98 0.39
Access to a doctor    
Q4 In the past 6 months, have you tried to see the doctor quickly 334 82 0.49
Q5 Were you able to see the doctor quickly 234 83 0.46
Q6a If you couldn’t be seen quickly was this because there were no appointments 348 83 0.39
Q6b If you couldn’t be seen quickly was this because there the times did not suit you 348 97 0.46
Q6c If you couldn’t be seen quickly was this because the appointment was with a doctor you didn’t want to see 348 94 0.44
Q6d If you couldn’t be seen quickly was this because the appointment offered was with a nurse and you wanted to see a doctor 348 99 0.46
Q6e If you couldn’t be seen quickly was this because you were offered an appointment at a different branch 348 98 0.44
Q6f If you couldn’t be seen quickly was this because there was a different reason 347 98 0.43
Q6 g Can’t remember why you were unable to be seen quickly 348 97 0.43
Q7 In the past 6 months, have you tried to book ahead for an appointment with a doctor 339 79 0.44
Q8 Were you able to get an appointment with a doctor more than 2 weekdays ahead 239 73 0.40
Arriving at the appointment    
Q11 In the reception area, can other patients overhear what you say to the receptionist 339 80 0.59
Continuity of care    
Q15 Is there a particular doctor you prefer to see 338 91 0.68
Q17 Was your consultation with your preferred doctor 254 89 0.55
Opening hours    
Q19a As far as you know is the surgery open before 0800 330 75 0.46
Q19b As far as you know is the surgery open at lunchtime 309 71 0.49
Q19c As far as you know is the surgery open after 1830 307 66 0.47
Q19d As far as you know is the surgery open on Saturdays 309 80 0.42
Q19e As far as you know is the surgery open on Sundays 308 85 0.38
Q20 Would you like the surgery to be open at additional times 313 83 0.57
Q21 Which additional time would you most like your surgery to be open 111 77 0.49
  1. aLeft unticked by 100 % of respondents in both phases. Kappa cannot be calculated