Test–retest stability of patient experience items derived from the national GP patient survey

Davey, Antoinette F.; Roberts, Martin J.; Mounce, Luke; Maramba, Inocencio; Campbell, John L.

doi:10.1186/s40064-016-3377-9

SpringerPlus

Table 3 Sample size, raw agreement (%) and Cohen’s kappa statistic for the 33 categorical items

From: Test–retest stability of patient experience items derived from the national GP patient survey

Topic/item	N	Raw agreement (%)	Kappa
Making an appointment
Q1a Normally book an appointment in person	348	82	0.63
Q1b Normally book an appointment by phone	348	95	0.69
Q1c Normally book an appointment by fax	348	100	1.00
Q1d Normally book an appointment online	348	99	0.93
Q1e Normally book an appointment by digital TV	348	100	^a
Q1f Booking doesn’t apply	348	99	0.00
Q2a Prefer to book in person	348	81	0.62
Q2b Prefer to book by phone	348	85	0.44
Q2c Prefer to book by fax	348	99	0.50
Q2d Prefer to book online	348	93	0.79
Q2e Prefer to book by digital TV	348	100	^a
Q2f No preference in booking an appointment	348	98	0.39
Access to a doctor
Q4 In the past 6 months, have you tried to see the doctor quickly	334	82	0.49
Q5 Were you able to see the doctor quickly	234	83	0.46
Q6a If you couldn’t be seen quickly was this because there were no appointments	348	83	0.39
Q6b If you couldn’t be seen quickly was this because there the times did not suit you	348	97	0.46
Q6c If you couldn’t be seen quickly was this because the appointment was with a doctor you didn’t want to see	348	94	0.44
Q6d If you couldn’t be seen quickly was this because the appointment offered was with a nurse and you wanted to see a doctor	348	99	0.46
Q6e If you couldn’t be seen quickly was this because you were offered an appointment at a different branch	348	98	0.44
Q6f If you couldn’t be seen quickly was this because there was a different reason	347	98	0.43
Q6 g Can’t remember why you were unable to be seen quickly	348	97	0.43
Q7 In the past 6 months, have you tried to book ahead for an appointment with a doctor	339	79	0.44
Q8 Were you able to get an appointment with a doctor more than 2 weekdays ahead	239	73	0.40
Arriving at the appointment
Q11 In the reception area, can other patients overhear what you say to the receptionist	339	80	0.59
Continuity of care
Q15 Is there a particular doctor you prefer to see	338	91	0.68
Q17 Was your consultation with your preferred doctor	254	89	0.55
Opening hours
Q19a As far as you know is the surgery open before 0800	330	75	0.46
Q19b As far as you know is the surgery open at lunchtime	309	71	0.49
Q19c As far as you know is the surgery open after 1830	307	66	0.47
Q19d As far as you know is the surgery open on Saturdays	309	80	0.42
Q19e As far as you know is the surgery open on Sundays	308	85	0.38
Q20 Would you like the surgery to be open at additional times	313	83	0.57
Q21 Which additional time would you most like your surgery to be open	111	77	0.49

^aLeft unticked by 100 % of respondents in both phases. Kappa cannot be calculated

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