Tourism guide cloud service quality: What actually delights customers?

SpringerPlus

Table 1 Profile of the respondents (n = 336)

Characteristics	Item	Frequency	Percent (%)
Gender	Male	167	49.7
	Female	169	50.3
Age	Below 20 years old	39	11.6
	21–30 years old	193	57.4
	31–40 years old	55	16.4
	More than 41 years old	49	14.6
Marital status	Single	246	73.2
	Married	90	26.8
Education level	High school	20	5.9
	College	230	68.5
	Master	86	25.6
Using tourism guide cloud	Less than 1 year	201	59.8
	1–2 years	89	26.5
	2–3 years	39	11.6
	More than 3 years	7	2.1