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Table 2 Confirmatory factor analysis: item measurement properties

From: The influence of corporate social responsibility, ability, reputation, and transparency on hotel customer loyalty in the U.S.: a gender-based approach

Constructs

Items

Standardized factor loadings

Cronbach’s α

CR

AVE

CSR

CSR-1

.576

.825

.898

.643

 

CSR-2

.663

   
 

CSR-3

.831

   
 

CSR-4

.815

   
 

CSR-5

.667

   

CA

CA-1

.813

.814

.810

.756

 

CA-2

.808

   
 

CA-3

.715

   

Corporate reputation

CR-1

.849

.893

.897

.882

 

CR-2

.878

   
 

CR-3

.846

   

Transparency

TR_1

.709

.853

.726

.661

 

TR_2

.729

   
 

TR_3

.753

   
 

TR_4

.729

   
 

TR_5

.780

   

Customer loyalty

CL-1

.789

.865

.922

.798

 

CL-2

.501

   
 

CL-3

.830

   
 

CL-4

.862

   
  1. Goodness-of-fit: χ 2 = 1376.434, df = 303, p < .001, RMSEA = .08, CFI = .900, NFI = .901, TLI = .902
  2. CSR corporate social responsibility, CA corporate ability
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