Table 1 Operational definition, measured variables, and sources of the measured dimensions
Dimensions | Operational definition | Variables | Source | Measure scale |
|---|---|---|---|---|
Knowledge infrastructure capability (KIC) | Organizational capabilities to support knowledge activities in organizations, including structure, information technology and culture | Structure Information Technology Culture | De Long and Fahey (2000) Hanley and Dawson (2000) Alavi and Leidner (2001) | 5-point Likert scale measure questionnaire |
Knowledge process capability (KPC) | Organizational capabilities to manipulate knowledge that are stored in the form of standard operating procedures and routines throughout the organization, including acquisition, transformation and application | Acquisition Transformation Application | Gold et al. (2001) Lee and Choi (2003) Chuang (2004) | |
Organizational commitment | The relative strength of the identification of the individual and his involvement with his particular organization, including affective, normative and continuous | Affective Normative Continuous | Meyer et al. (2002) Autry and Daugherty (2003) Hakanen et al. (2006) | |
Organizational effectiveness | The level at which a firm achieves its strategic goals, including rational goals, open system, human relationships and internal process | Rational goal Open system Human relationship Internal process | Cameron and Quinn (2006) Ubius and Alas (2009) Ralston and Terpstra-Tong (2006) |