Fig. 1

Proposed intervention development stages and example flow chart of the USSD multicultural health information service intervention. Beginning with the Understand stage, the intervention can be developed in four main stages that are non-linear, allowing intervention developers to revise the key actions that may be taken at any of the stages. The intervention will allow phone users to access pertinent health information on their phones by dialing a specific USSD code and following the navigation instructions to access the needed information in an understood language option. ¹Prompt call message would be repeated in all the language options. Prompt (text) messages may be sent when user misses prompt call