Table 3 Patient satisfaction of pharmacy services
From: Saudi adults satisfaction with community pharmacy services
Response | Neutral group | Satisfied group | Unsatisfied group | Total | p value |
|---|---|---|---|---|---|
Pharmacist self introduction | |||||
No | 158 (96.1) | 193 (93.8) | 124 (96.3) | 476 (95.2) | 0.619 |
Yes | 6 (3.9) | 13 (6.2) | 5 (3.7) | 24 (4.8) | |
Pharmacist asks on current medication | |||||
No | 126 (76.7) | 89 (43.4) | 118 (91.4) | 334 (66.8) | <0.001 |
Yes | 38 (23.3) | 117 (56.6) | 11 (8.6) | 166 (33.2) | |
Asks comorbid diseases | |||||
No | 104 (63.1) | 85 (41.1) | 105 (81.5) | 294 (58.8) | <0.001 |
Yes | 61 (36.9) | 121 (58.9) | 24 (18.5) | 206 (41.2) | |
Explains dosage regimen | |||||
No | 26 (15.5) | 8 (3.9) | 38 (29.6) | 72 (14.4) | <0.001 |
Yes | 139 (84.5) | 198 (96.1) | 91 (70.4) | 428 (85.6) | |
Explains side effects | |||||
No | 144 (87.4) | 107 (51.9) | 126 (97.5) | 377 (75.4) | <0.001 |
Yes | 21 (12.6) | 99 (48.1) | 3 (2.5) | 123 (24.6) | |
Discussion on medication fears | |||||
No | 75 (45.6) | 56 (27.1) | 70 (54.3) | 201 (40.3) | <0.001 |
Yes | 89 (54.4) | 150 (72.9) | 59 (45.7) | 299 (59.7) | |
Ensures understanding of dosage | |||||
No | 117 (70.9) | 70 (34.1) | 110 (85.2) | 297 (59.4) | <.001 |
Yes | 48 (29.1) | 136 (65.9) | 19 (14.8) | 203 (40.6) | |
Appropriate time spent counseling | |||||
No | 78 (47.6) | 56 (27.1) | 99 (76.5) | 233 (46.6) | <0.001 |
Yes | 86 (52.4) | 150 (72.9) | 30 (23.5) | 267 (53.4) | |
Successful understanding of medication usage | |||||
No | 56 (34.0) | 27 (13.2) | 80 (61.7) | 163 (32.6) | <0.001 |
Yes | 109 (66.0) | 179 (86.8) | 50 (38.3) | 337 (67.4) | |
Useful patient counseling | |||||
No | 56 (21.4) | 10 (3.1) | 120 (58.0) | 186 (23.3) | <0.001 |
Yes | 103 (78.6) | 125 (96.9) | 86 (42.0) | 314 (76.7) | |
Able to discuss health and medications. | |||||
No | 81 (49.5) | 51 (24.8) | 86 (66.7) | 219 (43.8) | <0.001 |
Yes | 83 (50.5) | 155 (75.2) | 43 (33.3) | 281 (56.2) | |
Availability of dedicated pharmacist for counseling | |||||
No | 61 (36.9) | 53 (25.6) | 101 (77.8) | 214 (42.8) | <0.001 |
Yes | 104 (63.1) | 153 (74.4) | 29 (22.2) | 286 (57.2) | |