Dezdar and Sulaiman (2009) | Somers and Nelson (2001) | Common category |
---|---|---|
95 articles published between 1999 and 2008 in top IS journals | 65 research articles and 110 case studies from popular literature, published between 1983 and 2000 | |
Top management support and commitment | Top management support Use of a steering committee | Top management support |
Project champion | A project champion | Project champion |
Project management and evaluation | Project management | Project management |
Business plan and vision | Clear goals and objectives | Clear goals/scope |
Change management programme | Management of expectations Change management | Change management procedures |
Use of a consultant | Use of consultants | Use of consultants |
Careful selection of ERP software | Careful package selection Choice of architecture | Selection of the proper system |
System quality | System quality | |
Business process reengineering and minimum customisation | Business Process Reengineering Minimal customisation | BPR/Limited customisation of the system |
Vendor support | Vendor support Partnership with vendor Use of vendors’ tools | Vendor support |
User involvement | Dedicated resources | Team dedication/involvement in the project |
ERP team composition, competence and compensation | Project team competence | Expertise of the team |
User training and education | User training on software | Team/end-users training |
Enterprise-wide communication and cooperation | Interdepartmental cooperation Interdepartmental communication | Effective communication and cooperation |
Organisational culture | Education on new business processes | Organisational preparedness |
Software analysis, testing and troubleshooting | Data analysis and conversion | Use of methodology |