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Table 8 ANOVA table for IMPi = α + β(SIi) + ei; R = .914; R2 = .834; Adjusted R2 = .779; Std Error = .124

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Model

Sum of square

df

Mean square

F

p value

Regression

.232

1

.232

15.125

.030

Residual

.046

3

.015

  

Total

.278

4

   
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