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Table 6 ANOVA table for SIi = α + β(IMPi) + ei; R = .914; R2 = .834; Adjusted R2 = .779; Std Error = .038

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Model

Sum of square

df

Mean square

F

p value

Regression

.022

1

.022

15.125

.030

Residual

.004

3

.001

  

Total

.026

4

   
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