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Table 3 Respondents’ self-stated importance (Hussain et al. 2015)

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Self-stated importance rating (IMP)

Requirements

Mean

Std

Rank

R3

5.74

1.34

1

R4

5.32

1.71

2

R1

5.32

1.48

3

R2

5.28

1.47

4

R5

5.04

1.59

5

  1. R1–R5 (requirements)