From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance
Self-stated importance rating (IMP)
Requirements
Mean
Std
Rank
R3
5.74
1.34
1
R4
5.32
1.71
2
R1
1.48
3
R2
5.28
1.47
4
R5
5.04
1.59
5