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Table 2 Table of customer satisfaction coefficients (Hussain et al. 2015)

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Customer Satisfaction (CS) Coefficients 

Requirements

SI 

DI 

R1 

.64 

−.53 

R2 

.60 

−.43 

R3 

.70 

−.62 

R4 

.72 

−.62 

R5 

.52 

−.48 

  1. R1–R5 (requirements)
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