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Table 16 ANOVA table for IMPi = α + β(ASCi) + ei; R = .897; R2 = ; .805; Adjusted R2 = .740; Std Error = .135

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Model

Sum of square

df

Mean square

F

p value

Regression

.224

1

.224

12.373

.039

Residual

.054

3

.018

  

Total

.278

4

   
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