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Table 14 ANOVA table for ASCi = α + β(IMPi) + ei; R = .897; R2 = .805; Adjusted R2 = .740; Std Error = .0403

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Model

Sum of square

df

Mean square

F

p value

Regression

.020

1

.020

12.373

.039

Residual

.005

3

.002

  

Total

.025

4

   
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