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Table 12 ANOVA table for IMPi = α + β(DIi) + ei; R = .808; R2 = .653; Adjusted R2 = .537; Std Error = .179

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Model

Sum of square

df

Mean square

F

P-value

Regression

.182

1

.182

5.643

.098

Residual

.097

3

.032

  

Total

.278

4

   
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