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Table 10 ANOVA table for DIi = α + β(IMPi) + ei; R = .808; R2 = .653; Adjusted R2 = .537; Std Error = .057

From: Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Model

Sum of square

df

Mean square

F

p value

Regression

.019

1

.019

5.643

.098

Residual

.010

3

.003

  

Total

.029

4

   
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