Table 10 Vendor group
From: An evaluation and selection problems of OSS-LMS packages
References | Criterion | Sub-criterion | Brief description | Procedure mentioned |
|---|---|---|---|---|
Vendor | User manual | Is there a user manual with indexes, information, and main commands about the software? | Yes | |
Tutorial | Is there a tutorial to learn how to use the software? | Yes | ||
Troubleshooting guide | Is there a troubleshooting guide? | Yes | ||
Training | Are there training courses to learn the package? | Yes | ||
Maintenance and upgrading | Availability for maintenance and upgrading of software. The maintenance and upgrading consists of consultancy and demo | Yes | ||
Communication | Is there communication between user and vendor? | Yes |