Table 1 Demographic profile of respondent
| Â | Full sample (NÂ =Â 176) | Bangladesh (NÂ =Â 78) | Malaysia (NÂ =Â 98) | |||
|---|---|---|---|---|---|---|
Percent | Cumulative percent | Percent | Cumulative percent | Percent | Cumulative percent | |
Job title | ||||||
 Assistant Manager | 33.0 | 33.0 | 28.2 | 28.2 | 36.7 | 36.7 |
 Deputy Manager | 12.5 | 45.5 | 21.8 | 50.0 | 5.1 | 41.8 |
 General Manager | 10.8 | 56.3 | 11.5 | 61.5 | 10.2 | 52.0 |
 Key Account Manager | 4.0 | 60.2 | 5.1 | 66.7 | 3.1 | 55.1 |
 Manager | 39.8 | 100.0 | 33.3 | 100.0 | 44.9 | 100.0 |
Department | ||||||
 Business Operation | 2.8 | 2.8 | 1.3 | 1.3 | 4.1 | 4.1 |
 Customer Service Department | 17.0 | 19.9 | 21.8 | 23.1 | 13.3 | 17.3 |
 Human Resource Department | 3.4 | 23.3 | 6.4 | 29.5 | 1.0 | 18.4 |
 IT | 4.5 | 27.8 | 0.0 | 0.0 | 8.2 | 26.5 |
 Marketing | 40.3 | 68.2 | 39.7 | 69.2 | 40.8 | 67.3 |
 Product Development | 7.4 | 75.6 | 10.3 | 79.5 | 5.1 | 72.4 |
 Sales and Service | 24.4 | 100.0 | 20.5 | 100.0 | 27.6 | 100.0 |
Experience in telecommunication industry | ||||||
 5 years or less | 23.9 | 23.9 | 23.1 | 23.1 | 24.5 | 24.5 |
 6–8 years | 42.0 | 65.9 | 46.2 | 69.2 | 38.8 | 63.3 |
 9–11 years | 17.0 | 83.0 | 20.5 | 89.7 | 14.3 | 77.6 |
 12 years or more | 17.0 | 100.0 | 10.3 | 100.0 | 22.4 | 100.0 |
Experience with the current company | ||||||
 5 years or less | 51.7 | 51.7 | 56.4 | 56.4 | 48.0 | 48.0 |
 6–8 years | 27.3 | 79.0 | 29.5 | 85.9 | 25.5 | 73.5 |
 9–11 years | 9.7 | 88.6 | 10.3 | 96.2 | 9.2 | 82.7 |
 12 years or more | 11.4 | 100.0 | 3.8 | 100.0 | 17.3 | 100.0 |