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Table 1 Qualitative analytic matrix of portraying multiculturalism (n = 24)

From: Multiculturalism in social agencies for the aged

Categories of texts

Agencies& countries: their strategic statements’ as text referents to multiculturalism

Pictorial referents

INCLUSION

Highway Aged in South Africa: Mission includes “We care for all older persons…”

Afro/Euro/Asia

Darlingford Upper Goulbourn Nursing Home in Australia: Values include “For the individual and the right to self-determination for all.”

-

Ask Friendship Centre in Canada: Values include “…all people have the right to…”

Euro/Asia

Community Care Durham in Canada: “all people… be treated with… dignity and respect.”

Euro/Asia

Sunrise Senior Living in US: Mission includes “…all seniors. …offering choices.”

-

Kateri Residence Skilled Nursing and Rehabilitation Center in US: Mission includes “…enhances the comfort and dignity of all…”

Euro/Afro

Oxford Private Care in UK: “Respect…choice are important to us…service for everyone.”

-

CHATS in Canada: Values include “inclusivity” of everyone.

Euro/Afro/Asia

Loretto in US: Values include “justice, inclusiveness…”

-

DIVERSITY

Circle of Care in Canada: Values include “diversity.”

Euro/Afro/Asia

Cobble Hill Health Center in US: Values include “Embracing the cultural diversity of the communities we serve without regard to race, color, gender, religion, or national origin.”

Euro/Afro

Bergen Regional Medical Center in US: Values include “We embrace cultural diversity…”

-

Lincoln Park Care Center in US: “… not discriminate on the basis of race, color, religion, sex, national origin.”

Euro/Afro

Isabella in US: Mission includes“…care… without regard to race, creed or nationality.”

Euro/Afro

Terence Cardinal Cooke Health Care Center in US: Mission includes “…serve people of … races, creeds, economic means and ethnic backgrounds.”

-

In US: “Kings Harbor's resident community is diverse in background, culture, religion, race and age, and the care provided meets a broad range of needs …”

Euro/Afro

Philadelphia Nursing Home in US: Values include “…maintains …& preserves a sense of freedom, identity, & independence.”

Euro/Afro/Asia

INDIVIDUALITY

Friendship Ridge in US: “…supports the individual needs of patients and families.”

Euro/Afro

Valley View Nursing Home in US: Philosophy includes “Opportunities… for individuals to share values and to maintain their beliefs.”

-

NB: These agencies are with only pictorial referents to multiculturalism

Aberdeen Health & Community Services in Canada

Euro/Afro/Asia

Parker Jewish Institute in US

Euro/Afro/Asia

Lifespan in US

Euro/Afro

Savannah Grand in US

Euro/Afro

*Home Instead Senior Care in US (with Franchise in 13 countries for this study)

Euro/Afro/Asia

  1. ❖ Euro/Afro/Asia = refers to pictures of White Europeans, Black Africans and Asians respectively.
  2. ❖ - (dash) in the pictorial referent column means no pictures displayed by the agencies, but texts only.
  3. ❖ *Home Instead operates with franchise world-wide from the US, but with websites in English, in 13 countries.