Table 3 Intangible achievements of QCC theme activities ( ± SD)
From: The role of quality control circles in sustained improvement of medical quality
Theme activity | Reductions in internal errors | Reductions in costs | Increases in degree of patient satisfaction | Increases in work quality | Improvements in economic performance |
|---|---|---|---|---|---|
Growth value | |||||
Item evaluated | |||||
Ability to solve problems | 1.4 ± 0.6 | 0.9 ± 0.1 | 1.3 ± 0.6 | 1.5 ± 0.7 | |
Sense of responsibility | 1.3 ± 0.8 | 0.9 ± 0.5 | 1.4 ± 0.8 | 1.2 ± 0.7 | 1.4 ± 0.9 |
Communication and coordination | 1.2 ± 0.5 | 1.4 ± 0.5 | 1.4 ± 0.7 | 1.3 ± 0.9 | |
Confidence | 1.5 ± 0.6 | 1.3 ± 0.6 | 1.3 ± 0.8 | 1.1 ± 0.8 | 1.2 ± 0.4 |
Cohesion | 1.3 ± 0.6 | 1.1 ± 0.8 | 1.5 ± 0.7 | 1.3 ± 0.7 | |
Initiative | 1.3 ± 0.7 | 1.1 ± 0.9 | 1.5 ± 0.6 | 1.5 ± 0.8 | |
Approach of QC | 2.1 ± 0.9 | 2.8 ± 1.1 | 2.6 ± 0.9 | 2.1 ± 0.9 | 1.3 ± 0.3 |
Harmonious degree | 1.3 ± 0.7 | 1.1 ± 0.4 | 1.1 ± 0.7 | 1.5 ± 0.8 | 1.0 ± 1.4 |
Language skills | 2.0 ± 0.9 | ||||
Sense of honor | 1.2 ± 0.5 | 1.3 ± 0.7 | |||
Personal qualification | 1.4 ± 0.8 | 1.3 ± 0.5 |