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Table 3 Intangible achievements of QCC theme activities ( x ¯ ± SD)

From: The role of quality control circles in sustained improvement of medical quality

Theme activity Reductions in internal errors Reductions in costs Increases in degree of patient satisfaction Increases in work quality Improvements in economic performance
Growth value      
Item evaluated      
Ability to solve problems 1.4 ± 0.6 0.9 ± 0.1 1.3 ± 0.6 1.5 ± 0.7  
Sense of responsibility 1.3 ± 0.8 0.9 ± 0.5 1.4 ± 0.8 1.2 ± 0.7 1.4 ± 0.9
Communication and coordination 1.2 ± 0.5 1.4 ± 0.5 1.4 ± 0.7 1.3 ± 0.9  
Confidence 1.5 ± 0.6 1.3 ± 0.6 1.3 ± 0.8 1.1 ± 0.8 1.2 ± 0.4
Cohesion 1.3 ± 0.6 1.1 ± 0.8 1.5 ± 0.7 1.3 ± 0.7  
Initiative 1.3 ± 0.7 1.1 ± 0.9 1.5 ± 0.6 1.5 ± 0.8  
Approach of QC 2.1 ± 0.9 2.8 ± 1.1 2.6 ± 0.9 2.1 ± 0.9 1.3 ± 0.3
Harmonious degree 1.3 ± 0.7 1.1 ± 0.4 1.1 ± 0.7 1.5 ± 0.8 1.0 ± 1.4
Language skills 2.0 ± 0.9     
Sense of honor 1.2 ± 0.5    1.3 ± 0.7  
Personal qualification 1.4 ± 0.8    1.3 ± 0.5  
  1. *Growth values were self-marked by members of QCC; for each item the highest mark was 5 points, lowest 1 point.