Table 2 Tangible achievements of QCC theme activities (%, ± SD)
From: The role of quality control circles in sustained improvement of medical quality
Theme activity | Reductions in internal errors | Reductions in costs | Increases in degree of patient satisfaction | Increases in work quality | Improvements in economic performance |
|---|---|---|---|---|---|
Index | |||||
Achievement index | 109.8 ± 16.5 | 135.0 ± 50.3 | 126.3 ± 53.7 | 100.6 ± 22.8 | 104.1 ± 5.5 |
Improvement index | 61.1 ± 13.2 | 60.5 ± 28.9 | 34.4 ± 23.0 | 49.2 ± 25.4 | 73.7 ± 5.2 |